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DNA BioMed understands that our customers rely upon us to provide support services to maximize system uptime and increase their efficiency. That is why DNA BioMed provides full customer support services with 24-hour telephone troubleshooting, on-site service and extensive customer training. Through initial education and ongoing consultation, our aim is to provide our clients with the greatest understanding of their specialized product. The service team at DNA BioMed is trained directly by the equipment manufacturers on the effective operation and maintenance of each and every product it offers. We make it our duty to provide quality education and support so that our customers can realize maximum benefits from DNA BioMed's products. |
24-Hour Telephone Troubleshooting and On-Site Customer Support For assistance with our products, please call (240) 290-0079. We have friendly service personnel ready to answer your questions any time - day or night. If we are unable to answer your questions over the phone, a service technician will be dispatched to your site to complete any necessary troubleshooting and repairs. E-mail Support Services If you would like electronic assistance with any of our products, please email service@dnabiomed.com and one of our service representatives will respond during normal business hours. If you need immediate assistance, please call our 24-hour telephone troubleshooting line. On-Site Training When we place one of our products in your laboratory, we provide extensive training on maintenance procedures and basic repairs. We believe that first-hand knowledge of equipment operators is essential to successful utilization of our products and will help to educate our customers to fully understand their purchases. |
copyright 2007 by DNA BioMed |